I focus on healthcare service user-provider interaction and interprofessional communication, using interdisciplinary and qualitative research approaches. I am part of an impact-oriented team that studies complex decision-making in critical care response. Together with medical professionals, we co-produce training materials, policy recommendations, videos and other digital resources, and co-organise engagement events for both practitioners and the public. 

In the 999 R.E.S.P.O.N.D. programme of work (with Professor Jo Angouri), we help enhance ambulance services through understanding the interactions involved in the decision-making process for dispatching pre-hospital critical care resources like helicopters and rapid response cars in Wales. Applying Interactional Sociolinguistics (a multi-method approach integrating moment-to-moment analysis of interaction with examination of the surrounding social and institutional context), we investigate how 999 callers and teams of Emergency Medical Services professionals along the response chain communicate information relating to risk, and how that affects dispatch decision. 

In the 999 R.E.S.P.O.N.D. 2 project, we assess how an addition of livestreamed video in emergency calls would affect risk negotiation and decision making for dispatch in Emergency Medical Services.

My doctoral research (supervised by Dr Alessia Cogo at Goldsmiths, University of London) informed the enhancement of patient experience for ethnic minorities who prefer to use English as a common language to interact with healthcare providers not speaking English as a first language. I adopted Reflexive Thematic Analysis to explore patient communication with South and Southeast Asians in Hong Kong from a Medical English as a Lingua Franca (MELF) perspective. I mapped the lived experiences of ethnic minorities, healthcare providers, and support groups, and developed recommendations for strengthening interactions and care quality. I also analysed communication and pragmatic strategies in this context.

I taught and supervised projects in areas such as Applied Linguistics, public speaking (including rhetoric), Public Relations and Advertising, and English (including speaking and phonology) in multiple universities in Hong Kong and the UK.